Terms and Conditions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• AI Features means any artificial intelligence, machine learning, or automated intelligence functionality within the Service, including but not limited to automated suggestions, predictive analytics, and any other AI-powered capabilities.
• Application means the software program provided by the Company downloaded by You on any electronic device, named LeverLoop.
• Competing Product means any software, application, platform, or service that provides CRM, lead management, job scheduling, invoicing, automated follow-up communications, or similar functionality targeted at home service contractors or related industries.
• Confidential Information means any non-public information about the Service, including but not limited to software architecture, algorithms, user interface designs, feature implementations, business processes, pricing strategies, customer data structures, API specifications, and any other proprietary information.
• Country refers to: Florida, United States.
• Company (referred to as "the Company", "We", "Us", or "Our") refers to LeverLoop, Inc.
• Communication Services means any functionality within the Service that enables sending or receiving of SMS text messages, emails, voice calls, or other electronic communications.
• Device means any device that can access the Service such as a computer, a cell phone, or a digital tablet.
• Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.
• Product Demonstration means any live or recorded demonstration, consultation, guided tour, onboarding session, or sales call conducted by a Company representative.
• Service refers to the Application or the Website or both.
• Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
• Third-Party Services means any services, software, content, or integrations provided by third parties that may be accessed through or used in connection with the Service.
• Website refers to leverloop.com, accessible from www.leverloop.com.
• You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
• Your Data means any data, content, information, or materials that You input, upload, or transmit through the Service.

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read Our Privacy Policy carefully before using Our Service.

Subscription Period

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan you select.

At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.

Subscription Cancellations

You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company at [email protected]. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.

Billing

You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information.

Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

If payment is not received within the specified deadline, the Company may suspend or terminate Your access to the Service without further notice.

Fee Changes

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.

The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.

Refunds

Except when required by law, paid Subscription fees are generally non-refundable.

7-Day Refund Window for New Subscribers: If You are a new subscriber who did not participate in a Product Demonstration prior to purchasing, You may request a full refund within seven (7) calendar days of Your initial subscription purchase by contacting [email protected]. This refund window applies only to first-time subscriptions and is not available for subscription renewals, plan upgrades, plan downgrades, or reactivations of previously canceled accounts.

No Refund After Product Demonstration: If You participated in a Product Demonstration with a Company representative prior to or in connection with Your subscription purchase, Your subscription is non-refundable from the date of purchase. By completing a Product Demonstration and subsequently subscribing, You acknowledge that You had sufficient opportunity to evaluate the Service before committing to a paid subscription.

Account Creation

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password. You agree not to disclose Your password to any third party.

Account Security

You are solely responsible for maintaining the confidentiality of Your Account credentials, all activities that occur under Your Account, ensuring that Your Account access is not shared with unauthorized individuals, implementing appropriate security measures within Your own organization, and promptly notifying Us of any unauthorized access or security breach.

Account Sharing

Your Subscription is licensed to You and may not be shared with, transferred to, or used by individuals or entities outside Your organization without the Company's prior written consent. If Your Subscription plan includes multiple user seats, each seat is intended for use by a single named individual. Sharing login credentials among multiple individuals is prohibited.

Your Data

You retain ownership of Your Data. You grant the Company a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Data solely for the purposes of: (i) providing the Service to You, (ii) improving and developing the Service, (iii) generating aggregated, anonymized analytics, and (iv) as otherwise described in our Privacy Policy.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that violates any applicable law, to send unsolicited communications (spam), to harass or threaten any individual, to engage in any fraudulent or deceptive practices, to upload malware, to gain unauthorized access, to interfere with the Service, to use automated scraping, to impersonate others, or to resell the Service without authorization.

Communication Services Compliance

If You use the Communication Services features (including SMS, email, or other messaging), You agree to comply with all applicable laws including the TCPA and CAN-SPAM Act, obtain necessary consents from recipients, honor opt-out requests promptly, include accurate sender identification, and indemnify the Company for any claims arising from Your violation of communications laws.

Program Name

LeverLoop

Program Description

By opting in to LeverLoop text messaging, You consent to receive SMS and MMS messages related to follow-up communications for inbound leads, including but not limited to lead notifications, appointment reminders, follow-up messages, status updates, and other communications related to Your use of the Service. These messages are sent on behalf of LeverLoop users to facilitate timely engagement with their inbound leads.

Message Frequency

Message frequency varies based on Your account activity and the volume of inbound leads You receive. You may receive multiple messages per day depending on lead activity and the communication workflows You have configured.

Message and Data Rates

Message and data rates may apply. Please contact Your wireless carrier for details regarding Your messaging plan and any associated charges. LeverLoop is not responsible for any fees charged by Your wireless carrier.

Opt-In and Consent

By providing Your phone number and agreeing to receive text messages from LeverLoop, You expressly consent to receive recurring automated SMS and MMS messages at the phone number provided. Consent is not a condition of purchase of any goods or services.

How to Get Help

If You need assistance or have questions about the LeverLoop text messaging program, You can text HELP to any message received from LeverLoop for support information. You may also contact us by email at [email protected] or by phone at (352) 555-0199.

How to Opt Out

You can opt out of receiving text messages at any time by texting STOP to any message received from LeverLoop. After sending STOP, You will receive a one-time confirmation message acknowledging Your opt-out request. Once opted out, You will no longer receive text messages from LeverLoop unless You re-subscribe at a later date.

Supported Carriers

LeverLoop supports messaging on all major U.S. wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support is subject to change without notice.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy at leverloop.com/privacy-policy for information on how we collect, use, and protect Your personal information, including Your phone number and messaging data. We do not sell, rent, or share Your phone number or opt-in information with third parties for marketing purposes.

The Service may include AI Features that provide automated suggestions, content generation, analytics, predictions, or other AI-powered functionality. You acknowledge that AI Features are tools to assist You and are not substitutes for professional judgment, AI-generated content may contain errors or inaccuracies, You are solely responsible for reviewing and approving any AI-generated content before use, and the Company makes no guarantees regarding the accuracy of AI outputs.

You are solely responsible for reviewing all AI-generated content before sending or publishing, ensuring AI-generated communications comply with applicable laws, and any consequences arising from Your use of AI-generated content.

Competitive Use Prohibition

You may not use the Service if You are, or become during the term of Your subscription: an owner, founder, officer, director, or equity holder of any entity that develops or operates a Competing Product; an employee or contractor of such entity; actively developing a Competing Product; or using the Service to inform, benchmark, or develop features for a Competing Product.

Reverse Engineering

You shall not reverse engineer, decompile, or disassemble the Service, use it to analyze or benchmark functionality for developing a Competing Product, capture the UI/workflows for replication, share access with competitors, or extract data about features or implementation for competitive purposes.

The Service and its original content, features, functionality, user interface designs, workflows, algorithms, and underlying technology are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, trade secret, and other laws.

You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use such Feedback without restriction.

The Company strives to maintain high availability of the Service but does not guarantee uninterrupted access. The Service may experience downtime, maintenance, or degraded performance. The Company reserves the right to modify, update, enhance, add, remove, or deprecate features at any time.

If the Company discontinues a feature that is material to Your use, We will make reasonable efforts to provide at least thirty (30) days' notice before discontinuation, except where required by law or for security reasons.

During Your Subscription, the Company will retain Your Data in accordance with our data retention policies. You may export Your Data at any time during Your active Subscription.

Upon termination, the Company will retain Your Data for thirty (30) days. After this period, the Company may permanently delete all Your Data. You are solely responsible for exporting any data You wish to retain prior to termination.

The entire liability of the Company under any provision of these Terms shall be limited to the amount actually paid by You during the twelve (12) months preceding the claim, or $100 USD if You haven't purchased anything.

To the maximum extent permitted by law, in no event shall the Company be liable for any special, incidental, indirect, punitive, or consequential damages including damages for loss of profits, revenue, data, goodwill, business interruption, or any other intangible losses.

The Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. The Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

You agree to defend, indemnify, and hold harmless the Company from and against any claims, liabilities, damages, losses, costs, or fees arising out of or relating to: Your violation of these Terms, Your use of the Service, Your violation of any third-party right, any claim that Your use caused damage to a third party, Your violation of applicable law, any communications sent through the Service, Your use of AI Features, or any claim by Your customers or employees.

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting [email protected]. The parties agree to negotiate in good faith for at least thirty (30) days before initiating formal proceedings.

Any dispute that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association in Ocala, Florida.

CLASS ACTION WAIVER: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

We may terminate or suspend Your Account immediately, without prior notice, if You breach these Terms, become affiliated with a Competing Product, engage in harmful activity, fail to pay fees, or if required by law.

Upon termination, Your right to use the Service ceases immediately, all licenses terminate, You must cease all use of the Service, Your Data will be retained for thirty (30) days and then may be permanently deleted, and You remain liable for all fees incurred prior to termination.

The laws of the State of Florida, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

We reserve the right to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least thirty (30) days' notice prior to any new terms taking effect. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

If you have any questions about these Terms and Conditions, You can contact us:

• By email: [email protected]